Question 1

Are all dogs welcome?

Accepted Answer

We do not disciminate against any dog breed! If your dog happens to not get along with others we've got them covered! Please read "What if my dog doesn't get along with others" below or visit the "Human Companion Only Boarding" page. Dogs do need to be people friendly.

Question 2

What vaccines are required?

Accepted Answer

For the health, safety, and protection of all the animals in our care, dogs will need proof of current rabies, distemper/parvo, and bordatella vaccines. We also strongly suggest leptospirosis and canine flu vaccines. Please email vaccination records prior to your reservation so we can make your check in as quick as possible.

Question 3

What time is drop off/pick up?

Accepted Answer

Daycare and Day School are offered Mon - Thur by reservation with drop off between 8:30-9:30am and pick up between 3-4pm. Evening pick up @ 7:30pm may be prearranged for a small additional fee and you bring your pup's dinner. Lodging Check In/Out Times:Monday-Thursday  8:30-9:30am, 3-4pm, and @ 7:30PM Friday & Saturday 8:30-9:30am onlySunday 8:30-9:30am and @ 7:30pm  Specific check in/out times ensure all of our guests can be properly introduced to each other and have as much free play time as possible. All guests are required to have specific check in and out times and dates.  
Check out is by 9:30AM to not be charged for check out day.Check out PM (days available) will either be charged daycare rate or extended daycare rate based on check out time.

Question 4

Why do I have to bring my dog only at specific times?

Accepted Answer

Great question!  We have all the dogs check in/out at specific times so we may make proper introductions to ensure safety, keep everything organized and running smoothly, and to maximize the time the dogs have for playing and enjoying their free time and activities.

Question 5

Can I tour Canine Country before making a reservation?

Accepted Answer

Absolutely! We'd love to show you what sets us apart! A scheduled tour is also the perfect opportunity for you to bring in your dog for a short "meet and greet." This will give your dog a chance to check out the area and us a chance to see how he/she reacts to a new environment, new people, and new dog friends. We want you and your dog to feel comfortable in choosing Canine Country for your dog's vacation.

Question 6

How do I make a reservation?

Accepted Answer

Reservations can be made either by going to the "Contact Us" page on the website or directly emailing CanineCountryInc@gmail.com.

Once you are an established client, you may also make reservation requests through our Gingr app.

Question 7

How far in advance should I make reservations?

Accepted Answer

We always suggest you make a reservation immediately when you know dates you plan to travel.  Travel over holidays and Summer are peak times so we hope you will plan accordingly.  We would love to be able to take every dog that wants a vacation with us but we limit the number of dogs so we can give everyone the love and attention they deserve. We take reservations as far as 6 months in advance.

Question 8

What is the minimum age for a dog to stay for daycare or boarding?

Accepted Answer

Puppies have a great time socializing, making new friends, and getting exercise with us for daycare and lodging.  That said, for health and safety each needs to have completed at least two of the series of puppy vaccines and to have had the bordatella and rabies vaccines.  We understand pups 6 months and under may not yet be spayed/neutered.  Pups & dogs over 6 months and unaltered may have special requirements such as Individual Care Lodging to avoid any issues.

Question 9

What does a typical daycare day look like?

Accepted Answer

Daycare drop off is between 8:30-9:30am Monday-Thursday. As soon as everyone arrives for the day, introductions are made and the dogs are taken outside and continually supervised to make sure all are getting along well and playing appropriately. The day will be structured for whatever your dog likes! That may be a long game of fetch, getting plenty of belly rubs, running around with friends, or simply hanging out and soaking up the fresh air and sunlight. Throughout the day your pup may spend time outside in the fenced yard or inside our climate controlled building as they choose. The doors stay open and we have pet team members both in and outside to supervise. If your dog is used to getting lunch please remember to bring one along. Pick up is between 3-4pm.

Question 10

How often will my dog go outside?

Accepted Answer

In addition to having access to the outdoors throughout the day, we make sure everyone has time in the yard early in the morning (around 7am) and late at night (about 9pm). We believe no dog should ever feel they have to use the bathroom anywhere but outside.  For those who prefer no to socialize with other dogs, early morning, late night and at least two other outside times will be provided for all.  Additional enrichment activities like the Scent Garden Experience or a Long Country Walk with one of our pet care team can be added for a minimal fee.

Question 11

What do I need to bring?

Accepted Answer

Please make sure we have a copy of your dog's current vaccination record if you have not already had it sent over. Please also bring your dog's regular diet (we can accommodate any diet from kibble to raw to gourmet meals) and any medications in their original pill containers clearly marked with correct instructions. Besides that, everything else is included in your pet's stay! From bowls to blankets, beds to toys, treats and, of course, lots of love.. we've got it all covered!

Question 12

Can my dogs board together?

Accepted Answer

Yes! Each dog will still get their own room with a raised Karunda bed and fresh water but our suites of rooms with doggy doors open to allow your dogs to move freely between each other's rooms. As a precaution, we always close the doors to separate siblings while they eat.

Question 13

Is there a discount for multiple pets?

Accepted Answer

Yes! The 2nd pet in the family recieves a $10 daily discount as does each additional pet.

Question 14

What times are the dogs fed?

Accepted Answer

Morning feeding is typically between 7:30 and 8am. Evenings the pups are generally fed between 5 and 6:30pm.  We are also happy to feed lunch and/or late night snacks as needed. If your special needs dog requires scheduled feedings outside of our regular times we will do all we can to accommodate.

Question 15

Is there a charge to administer medications?

Accepted Answer

Never.  If your dog needs medications as part of their routine we are happy to administer those as needed per your written instructions.  Please remember to bring medications in original containers with correct instructions for administration.  If your dog should become ill while in our care and need veterinary attention, your vet may know and have records for your dog, but an emergency vet will need all the correct information.

Question 16

Is anyone there overnight?

Accepted Answer

We do not have overnight staff that sleeps in the lodge with the dogs but one of our pet care team arrives early each morning and stays late each night. In addition, Amy, the owner, lives on the property about 50 yards away and is able to check on the dogs via camera or in person if needed.

Question 17

What if my dog doesn't get along with others?

Accepted Answer

No problem! We offer what we call "Human Companion Only" lodging for those who just don't like other dogs.  Your dog will still have early morning and late evening time in the yard and at least two others for potty time and a bit of stretch and exercise.  For a small additional daily fee, one-on-one playtime and/or long country walks with one of our pet care team may be added. If you know other ways we can make your dog happy just let us know so we can discuss those.

Question 18

What happens if my pet needs medical attention?

Accepted Answer

While rare, medical emergencies do happen. Please keep your dog's veterinary contact information updated with us as we prefer if possible to use the veterinarian that knows you and your dog. If your veterinarian is not available we use the closest emergency vet available . Please also make sure we have your emergency contact information up to date so we may contact you or your emergency contact if needed.

Question 19

When do I pay? What forms of payment do you accept?

Accepted Answer

Currently, a one day lodging deposit is generally taken via email invoice to hold a lodging reservation.  Holidays have different minimum deposits. The remaining balance may be paid at the time of check out using cash, check, Venmo, or credit card. While cards are accepted, to avoid the fees associated with those, cash, check, and Venmo are preferred.

Question 20

The VACATION your pet deserves!

Frequently asked questions